Understanding Your Monthly System Checks: What We Do and Why It Matters

Modified on Wed, 25 Feb at 12:42 PM

A Guide to Our Maintenance Process and Checklist Items

At M6iT, we are committed to maintaining the reliability, security, and performance of your company’s IT systems. Each month, our support engineers conduct a thorough series of system checks and maintenance activities to ensure your technology environment runs smoothly and remains protected against threats.

Why Regular Maintenance Is Essential

Documenting and performing regular maintenance is a critical part of our service. Every completed task is recorded, and tickets are closed and retained for your company’s records. This thorough approach provides a transparent history of actions taken, supports system tracking, and ensures compliance with security standards. Should any issues arise, these logs help us quickly identify solutions and provide essential evidence during audits. Maintaining accurate records protects your business, supports accountability, and helps you meet regulatory requirements.

Our Monthly System Checklist

Below is a sample checklist of the key systems and activities we review each month. As your business grows or your needs change, additional items such as servers and workstations may be included to address your unique environment.

System/Task (Dynamic - Subject to change)

CORO Access permission violations review

CORO Mass data deletion activity check

CORO Mass data download activity check

CORO Scheduled malware scans verification

CORO Firewall status verification

CORO Gatekeeper status verification

CORO Endpoint data governance controls review

CORO Sensitive data scans execution

CORO Scheduled SAT reports review

MDM communication status check

MDM policy compliance check

MDM software updates check

Network & Firewall Alerts and Remediations

Network Hardware List Performance review

Network Connected clients list and experience

Advanced Email Threat Protection Remediations

Review Impersonation attempts detected

Review MX Record errors

Review and approve allowed list requests

Cloud 2 Cloud Backup Alerts & Remediations

MSP360 Backup (if applicable)

Servers (to be added as needed)

Workstations (to be added as needed)

A Consistent and Comprehensive Approach

To ensure clarity and consistency, our agents review every item on this checklist for all clients each month. Whether or not a specific service currently applies to your environment, our engineers mark every task as Done. This best practice eliminates confusion, guarantees that no checklist item is missed, and ensures that your company benefits from a comprehensive maintenance process tailored to your needs.

Added Value for Retainer Clients

All clients who partner with M6iT under a retainer agreement automatically benefit from our monthly system checks. These proactive services are included as part of your allocated support hours, with a minimum of 2 hours per month dedicated to keeping your SaaS and environment secure, efficient, and up to date.

Our streamlined process requires only 2 hours for routine maintenance, leaving the rest of your monthly retainer hours available for support. What sets M6iT apart is that should you ever have projects, improvements, or unexpected needs, M6 will still let you use your full monthly hours for them. This flexibility empowers you to maximize the value of your agreement without sacrificing regular system oversight.

Unlike many providers who dedicate most or all of your retainer to standard maintenance, M6iT’s efficient approach ensures you have time left each month for strategic initiatives or rapid response. This unique arrangement gives your business both dependable routine care and the flexibility to address new challenges as they arise.

If you have any questions about our monthly checks or wish to add new systems to your checklist, please don’t hesitate to reach out.

Regards,

M6iT Support Engineers